Starting You Off Right

As a Topper’s Pizza Franchise Partner, you will learn the ins and outs of our pizza business. You will master many operational and strategic aspects, including the following areas:

Store Operations

People Management

Administrative Operations

Safety, Security & General Behaviour

Store Level Marketing

Core Management Functions

Computer Operations

 

Pre-Opening Support

  • Initial training
  • Site selection, building planning, and construction specifications assistance
  • Co-ordination and assistance in the purchase of equipment and smallwares
  • Pre-opening pizzeria assistance
  • Store opening team support

Your Opening is Just the Beginning

Once your doors open, helping you stay focused on driving your performance becomes our focus. You’ll be assigned a Topper’s Franchise Consultant (TFC), whom will coach, advise and assist you with all of the questions and issues you may encounter.

Your TFC will work with you in a variety of areas, including inventory management, staffing and labour planning, training and people management, product ordering and with local store marketing. When you have questions, assistance and support is only a phone call away.

Customer Care Centre

When you become a Topper’s Pizza Franchise Partner, you have access to our Customer Care Centre, also known as our “Call Centre”. Based in Sudbury, all customer care centre staff are extensively trained to answer the phones in a polite, courteous and efficient manner and to handle all customer orders. Should a customer have a concern or issue with their order, the Customer Care Centre staff are empowered to take care of the customer right there, on the spot. This empowerment reiterates our “best pizza experience” with every customer, every pizza, every time!